One inbox, read by the team that builds and runs Traiq. Write to us and you'll have a written reply within 24 hours.
We reply within 24 hours. A person reads it, not an autoresponder.
Every message gets one. Not an acknowledgement bot — an answer, or exactly what we're doing next and when you'll hear from us again.
Your question goes to the people who build and run the platform — not a tiered call centre reading from a script.
What we found, what we changed, and what you should do next — written down, so your team isn't dependent on remembering one phone call.
If you're unsure whether something counts — send it anyway. Worst case, we route it to the right conversation for you.
A person, not an autoresponder — and you get a written reply within 24 hours: an answer, or exactly what happens next.
We work to reproduce the problem on our side. If we need more from you, we ask precisely — not a form letter telling you to clear your cache.
You get the fix — or a workaround that keeps your operation moving while the fix is built — in writing, with what changed.
Resolved means you've confirmed it works, not that we've stopped looking at it.
None of this is required — a screenshot and one sentence is enough to start. But the more of it you include, the more likely the first reply is the fix.
Send what you have. A screenshot and a sentence is enough to start — we'll ask for the rest.
