Running your pilot site

The pilot is one site running for real. Not a sandbox, not a demo — actual daily work in Traiq, watched closely, so the rollout that follows is built on proof instead of hope.

What “pilot” means here#

A pilot only tells you something if the work is real. The pilot site does its normal day — receiving, dispatching, recording, reporting — in Traiq, and the old system stops being the source of truth for that work.

Running the pilot#

1. 1

   Start with the everyday work

   Begin with the tasks the site does every day, not the rare edge cases. Get the common path solid first.

2. 2

   Capture issues in one place

   Every snag, question and “that’s odd” goes to one list with a name against it — not scattered across chats and inboxes.

   One shared list beats ten side conversations. If it isn’t written down, it won’t get fixed.

3. 3

   Triage on a rhythm

   Review the list on a set cadence — decide what’s a fix, what’s training, and what’s just new-and-unfamiliar.

4. 4

   Confirm it’s steady

   The pilot is done when the site runs its normal day without workarounds and without holding its breath.

What to watch#

• Workarounds — people stepping outside the system is a signal, not a nuisance
• The same question twice — usually a training gap or an unclear screen, not a one-off
• Data drift — anything that stops reconciling to your source